Provided by MAI Pacific Pty Ltd ABN for exclusive use by accredited and authorized business partners of MAI. All Material is copyright to MAI and cannot be reproduced in any form. Information on Product, Interest Rates and Fees is subject to change. Access to use of this site is subject to MAI Conditions of use.

Privacy Policy

This Privacy Policy applies to the services offered on the mai.net.au web site offered by MAI Pacific Pty Ltd (ABN ) ("MAI"). Please read this Privacy Policy carefully before using the MAI web site. Usage of the MAI web site is conditional upon you agreeing to be bound by this privacy policy.

In summary, while you should read each provision in this Privacy Policy, you must note that by using the MAI website:

- You agree that if you submit your personal information to us, we may create a database record about you; and

1. Your personal information is important to us

MAI is committed to safeguarding your personal privacy. We recognise that you have a right to control how your personal information is collected and used. We know that providing personal information is an act of trust and we take that seriously.
Unless you directly give us consent to do otherwise, MAI will only collect and use your personal information provided using this web site as set out below.

2. Collecting information about you

MAI will not collect or monitor any personal information about you without your consent. The only personal information we collect when you use this web site is what you tell us about yourself, for example by joining a rate update on our site, and information about how you use our site.

When you apply for a product from us (online or in a store), we may ask for your personal information (such as name and address) in order to service your application. You do not have to provide us with this information if that is your preference. However, failure to do so may result in MAI being unable to sell you products and/or provide certain services including after services.

3. Using and disclosing your personal information

We intend to use your information provided using this web site for the following purposes only.
Please also note that in order to operate the web site or deliver a service we may sometimes share your personal information with service providers.

As MAI recognise the trust you place in us when you give us personal information, we will not use or disclose any information about you provided using this web site for other purposes without your consent, except for in exceptional cases such as if disclosure is required by laws or is necessary to protect the rights or property of MAI, or any member of the public, or to lessen a serious threat to a person's health or safety.

4. Storage and security of your personal information

MAI will endeavour to take all reasonable steps to keep secure any information, which we hold about you, and to keep this information accurate and up to date. Your information is stored on secure servers that are protected in controlled facilities. Our employees and data processors are obliged to respect the confidentiality of any personal information held by MAI. However, as we cannot guarantee the security of communications over the Internet, we cannot give an absolute assurance that your information will be secure at all times. MAI will not be held responsible for events arising from unauthorised access to your personal information.

5. MAI and links to other web sites

MAI provides links to web sites outside of the MAI site. These linked sites are not under the control of MAI, and we are not responsible for the conduct of companies linked to our web site. Before disclosing your personal information on any other web site, we advise you to examine the Terms and Conditions of those web sites.

6. Accessing personal information held

If at any time you want to know what information we hold about you, you are welcome to request your personal information by emailing us at clientservices@mai.net.au. If you want to change and correct personal information that is inaccurate or out of date, please email us at clientservices@mai.com.au. To have personal information deleted, please let us know in the same manner, and we will take reasonable steps to delete your personal information unless we need to keep it for legal reasons.

7. What to do if you have a problem or question

If MAI becomes aware of any ongoing concerns or problems with areas on our web site, we will take these issues seriously and work to address these concerns. If you have any further queries relating to our Privacy Policy, or you have a problem or complaint, please contact us or call the customer service number (02) 9793 3314.

8. Future changes

Our commitment to be a leading provider of online financial services means that our business will continue to evolve as we introduce new services and features to our web site. Because of this, from time to time, our policies will be reviewed and may be revised. MAI reserves the right to change its privacy policy at any time and notify you by posting an updated version of the policy on its web site. The amended Privacy Policy will apply between us whether or not we have given you specific notice of any change.